Service Delivery Policy

Last Updated: 8th May, 2024

1. Timing of the delivery of service and related mechanism:

The customer shall book the service order either though B-eZy mobile application or through B-eZy website. B-eZy shall, upon receiving the booking request from the customer, proceed to confirm or decline the booking based on the availability of housekeeping professionals at the desired time and location, which shall be informed to the customer vide the application or SMS or email. In the event the booking is confirmed, the customer shall check the booking details including but not limited to arrival time and date of such professionals at customer location, and if there is incorrect detail, the same needs to be informed to the Company immediately by calling our call center / helpline number. Upon confirmation of booking, a One Time Pin (OTP) / Verification Code (VC) shall be provided on the Application / test message which shall be further shared by the customer with the housekeeping professionals when they arrive at customer location. In the event that the customer do not provide OTP to the housekeeping professionals, they shall not be responsible for not starting on the services. Similarly, the details of the housekeeping professionals who will provide service at customer’s desired location shall be provided on the Application / test message. The details shall include the name of the person and the details of Government address proof. The details also include the photo and phone number of such professionals which will appear in the B-eZy allocation. On the other hand, the housekeeping professional who shall visit customer’s place to provide service will carry his / her Government address proof. The customer shall verify and match the details of housekeeping professionals with the details shared with the customer which includes photo and Government ID proof matching with the face of such professionals and Government address proof. If the customer fail to do so, B-eZy shall not be held responsible for any challenges that may be faced by you consequently thereof. Further, The customer shall bear the consequences and damages for any delay that may be caused to the customer due to customer’s failure to check the confirmation message via the application, SMS or email or failure to inform B-eZy of the incorrect details immediately.

Once the service is completed with customer’s satisfaction, the order will be closed in the application followed by payment acceptance.

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RPT TECHNO SOLUTIONS PRIVATE LIMITED
contactus@bezy.live
Call Us- +91-7305940625